terms and conditions

shopping online

to shop with us, you must be aged 13 years or over. if you choose to register, you will be asked to choose a username and password. please keep it secret, as you are entirely responsible if you do not maintain its confidentiality. you are also entirely responsible for all activities that occur under your username and password. 
by shopping on this website, you acknowledge that you have read, understood and agree to be bound by our terms and conditions.

if naartjie  reasonably believes that you are providing untrue, inaccurate or incomplete information, we may choose to suspend or terminate your account.

naartjie will not be liable to you for any loss or damage arising from your failure to maintain the confidentiality of your password.

availability of naartjie  items

you agree that because of the nature of the internet, our online shopping service is provided on an 'as is' and 'as available' basis. we are not liable to you if we are unable to supply a particular item.  moreover, we assume no responsibility for the timeliness, deletion, miss delivery or failure to store any user communications or personalisation settings.

although we will always try to cater for all your orders, large quantities of promotional lines ordered will be fulfilled at the discretion of naartjie.

naartjie may modify or discontinue from time to time, whether permanently or temporarily, any or all of its services with or without any notice. as such, we shall not be liable to you or to any third party for any such modification or discontinuance of our services.

placing of orders

any orders that you place will be by way of transaction via the naartjie website.


you can pay with any mastercard or visa credit card, or via eft with the four major south african banks (nedbank, standard bank, absa and fnb). naartjie e-gift cards and vouchers are also accepted as methods of payment. You can not use your Truworths card for orders placed online.  please refer to our security policy if you have any concerns regarding credit card security. authority for payment is given at the time of order. all prices include vat.


deliveries will only be made to the primary shipping address selected on "checkout" and are subject to availability and receipt of payment. we do our best to secure delivery within 3-5 working days of the date of your order but will not be liable for loss occasioned by delay in delivery arising out of any cause beyond our control. for some major promotional events (such as sale events), processing and delivery may take up to 10 working days.

please ensure that your stipulated delivery address is easily accessible to our delivery vehicles.  from time to time, our couriers will consider some delivery areas too dangerous to access, and will contact the recipient directly to arrange to meet at a safe location, to hand over an order.  this is not within the control of naartjie kids and naartjie kids will not be held liable for such occurences.

if no one is at the address when the delivery is attempted, the goods will be retained by the driver, who will telephone to re-arrange or will return later that day if possible. 


although we will offer you the best service we possibly can, we make no promise that our online shopping services will entirely meet your requirements, or that the service will be uninterrupted, timely, or error free.

copyright/trademarks/data protection

all rights in the designs and information on our website are owned by naartjie . 
the names of our online services and other services referenced on our website are either trademarks or registered trademarks of naartjie kids sa. other product and company names mentioned on this website maybe the trademarks or registered trademarks of their respective owners.

general information

naartjie  reserves the right to terminate your ability to use any of our services if your conduct is found to be inconsistent with these terms and conditions.

naartjie shall not be responsible for any breach of these conditions caused by circumstances beyond its control.

if naartjie  is informed of any inaccuracies in the material on the online shopping service it will attempt to correct the inaccuracies as soon as it reasonably can.


this agreement is subject to the laws of south africa and the exclusive jurisdiction of the south african courts.

naartjie is a division of Truworths Limited.  Please note that all the terms and conditions applicable to the use of and transacting on the Truworths website, available on https://www.truworths.co.za/popup/website-terms-and-conditions, are applicable to the use of, and transacting on this site.