our policies

at naartjie we take pride in the high standard of quality of our merchandise, and we stand 100% behind everything we sell.  our clothing is pre-washed and pre-shrunk and surpasses the industry standard for shrinkage, while being colour fast

exchange and returns policy

items purchased from the naartjie online store may be returned or exchanged at any naartjie branch within 30 days from purchase, provided that the original invoice or gift receipt is presented on return as proof of purchase, the price (swing) ticket is attached, the item has not been worn or used, the item is in its original condition and packaging, items sold with promotional gifts are returned together with the gift, and the item is returned in the country of purchase.

you may also return your purchase to the naartjie online store directly, following the easy steps below. for purchases returned directly, a refund will be processed, if within 30 days of purchase.

how to return your purchase via courier

  • if you would like to exchange items, these must be returned to our online store first.  
  • once the parcel has reached our offices, we can process your refund
  • replacement items must be purchased and paid for online, as a new order

refunds

naartjie will allow a full refund in the original method of tender or process a credit on a Truworths account, provided that all the criteria are met as per the exchange policy. the credit card holder and relevant card are present for a credit card refund, no refund can be processed in the case of a gift receipt being presented unless the original invoice is presented at the same time. no returns of underwear or gift cards will be permitted.  please note that items bought online, and returned in stores, can only be refunded in cash, provided that all criteria are met as per the exchange policy.

defective merchandise

merchandise with material manufacturing faults will gladly be credited or exchanged provided that such merchandise is returnded to naartjie within six (6) months of taking delivery of the garment, proof of purchase can be provided, the merchandise is returned within the country of purchase, the merchandise has been used for its intended purpose, and the item has been cared for according to the wash/care instruction label.

vouchers terms & conditions

  • vouchers have expiry dates that will be determined and adjusted in accordance with the terms and conditions of each promotion
  • vouchers may not be used in conjunction with any other promotion
  • vouchers may not be used on sale goods
  • vouchers may only be used once
  • only one voucher may be used per purchase
  • where applicable, a voucher may have a minimum spend value, which must be adhered to
  • no cash will be refunded against vouchers
  • naartjie is not liable to replace lost or stolen vouchers
  • vouchers are redeemable in naartjie stores in south africa

promotions

  • terms and conditions apply to all naartjie promotions, and will be displayed in-store as well as on www.naartjie.co.za, as applicable
  • naartjie kids reserves the right to change terms and conditions of any promotion

gift cards

  • please present your gift card as payment towards your naartjie purchases
  • should you not utilise the full value of your card, a credit will remain on the card for your future use
  • your receipt will show the remaining balance on your card
  • no cash balance will be given as change
  • always treat cards like cash
  • cards cannot be exchanged for cash and cannot be replaced if lost or stolen
  • a gift card is not a credit card
  • all naartjie gift cards are valid for 3 years from the date of last use
  • to check the balance on card, sms the 19 digit card number to 41922 (sms charged at r2)

 e-gift cards

  • an e-gift card is redeemable for merchandise at the naartjie online store
  • e-gift cards can not be used for purchases in normal naartjie  stores
  • please enter your gift card code on the shopping cart page when checking out
  • should you not utilise the full value of your card, a credit will remain on the card for your future use
  • you will be able to view your balance on the your account page, when logged in on www.naartjie.co.za
  • no cash balance will be given as change
  • an e-gift card is not a credit facility
  • all naartjie kids e-gift cards are valid for 3 years from the date of last use
  • cards cannot be exchanged for cash and cannot be replaced if lost or stolen